Our Services

Helping good people do good work.

It is our privilege to support clients and colleagues who are committed to providing mission-driven service to Elders. With each unique project, our goal is always to inspire clients by opening minds to new ideas, new ways and new possibilities.

Our comprehensive portfolio supports organizations across the full continuum of community programs, support services, housing and care.

Age-friendly planning

Moving toward fundamental age-friendly change and opportunity requires putting new strategies, policies, programs, and structures into place. Planning and implementing age-friendly elements across social and physical environments is both our unique purpose and our core domain.

Eldercare system planning

Navigating and planning system change requires a thorough understanding of the sector and a well-grounded plan. Our plans identify gaps, and incorporate ways to build capacity, improve access, and maximize the power of partnerships. Our plans work because resources are carefully aligned for successful and sustainable implementation.

Campus planning & development

Envisioning opportunities for aging-in-community demands innovation and sound planning. Our bold plans to transform or build new campuses, are grounded on well-defined need, operational planning, feasibility modelling and strategic approaches to implementation.

Building planning & development

Buildings need to remain functional for 30+ years. From concept-building, feasibility testing and programming, our work grounds the project in person-directed practice and operational excellence. We collaborate with prime consultants through design and support clients through change management and operational readiness for opening.

Program development & evaluation

With service efficacy, compliance and sustainability as cornerstones of sound business practice, we work with clients to improve existing services or establish new programs. We bring innovative program concepts, evidence-informed research and engagement strategies to the processes of planning, developing and evaluating older adult services.

Organizational culture

Culture matters! Transforming an organization to person-directed philosophy and practice is grounded in vision, commitment and strategy. Our approach to assisting clients on their journey is tailored, engaging and successful.

Governance initiatives

Remaining purpose-driven and relevant in the ever-changing world of older adult services requires new conversations and hard questions. With strategic thinking and planning, we work with clients to create a bold future that optimizes long-term success and sustainability.

Operational foundations

Co-creating the pathways through improvement and change to operational excellence requires careful planning. To implement effective transitional strategies, we work with clients to establish goals, engage stakeholders, build ownership, and drive efforts towards desired outcomes.

Healthcare service planning

True age-friendly planning is inclusive of all ages and all abilities which suggests opportunities for integrated health services. As facilitators, our role in addressing community needs and achieving better health outcomes is to bring community partners, those with lived experience and decision-makers to the planning table.

What makes our approach unique?

Tailored Roadmap

Within the complex world of older adult and eldercare services, no two clients are alike. Drawing on experience across sectors, we bring fresh perspectives and a customized approach to each project.

Collaborative Relationships

As partners, we help clients envision the path ahead regardless of the goals. Working together, we explore solutions and strategies that result in realistic, achievable plans that inspire team ownership and mobilize champions to lead.

Innovation and Best Practices

Using our knowledge of evolving practices, models and systems around the world, we curiously explore and creatively adapt innovations to the aspirations and realities of each client.